To ensure you get the full benefit of your appointment we kindly request that you arrive promptly as late arrivals may result in the service length being shortened to the remaining time available.
We may request a deposit of up-to 50% from every new guest. When booking online we may contact to ask that you to pay your deposit. This deposit will be used as part payment towards your service and is fully refundable should you cancel with a minimum of 24 hours notice for your appointment.
All deposits will be used as part payment towards your final bill.
Our cancellation policy is strictly a minimum of 24hrs for all guests. If we don’t receive 24hrs notice to cancel your appointment then unfortunately, your deposit is non-refundable. All returning guests who fail to turn up for an appointment may be charged 50% of the missed service at the next appointment. We reserve the right to decline any offered discounts at future appointments, to save embarrassment we kindly request that you give a minimum of 24 hours notice to cancel appointments. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.
Regrettably, we have had to put these measures in place because of a small number of no-shows that we have had, which in turn costs the salon hundreds of pounds per month.
If you are a new or regular guest to our salon please ensure that we hold a valid mobile number for you as we will always endeavor to text to remind you about your appointment. We may use this number should your stylist be off ill or we have to change your appointment at all. Please let us know if you change your email address so we can keep you up to date with any special offers or new products and services at Aspire Hairdressing.
We hope that you understand and appreciate our salon policies and we look forward to seeing you soon.
Lisa & The Aspire Team.